Workflow Engine enables users to configure workflows for automating any process. No code changes are required on the mobile application to automate a new process unless that needs additional capabilities. Minimal code changes are required on the server side for data interpretation and data processing.

Since connectivity is not available at all field areas, it is important for the Field Executive/Technician to access the task list and update the task status in offline mode as well. The data then would be synced with the server once the device comes online. Our app uses SQL Lite database in order to store all the data including tasks, responses, photos, etc. A background thread sends all the pending data to server seamlessly once the connectivity is available. Field Executive/Technician can see the number of data packets (Tasks or other data items) that are stored offline to be taken care of when connected.

Field Executives/Technicians will be able to print receipts or bills using a blue tooth printer that they can attach to their belt. This helps in automating the processes like payment collection, bill delivery etc.

Typical solutions available in the market for Sales & Distribution do not track sales to the retailer level. By enabling retailers with QR or BAR Code scanners, the whole chain will be closed and the organization will be able to take better decisions based on the data about the movement of the goods among different channels and the retailer sales of the goods. Warehouses, distribution and retail points can be empowered using such mobile devices.

Any changes in the app will be downloaded and installed on the mobile seamlessly. The administrator can configure who (all or certain users) can avail the upgraded app. This helps the IT/Operations Managers to roll out process changes by geographies or through pilot.

IT/Operations Manager will be able to monitor the field executives for the type of devices they are using, the version of the app, the location from which they are accessing etc. The Managers or Supervisors will also be able to block a device allowing no more access the server. A device can be locked (paired) to a user manually or automatically so that other users cannot access this device (security).

Field executives will be able to inter communicate without additional call or text costs. Back office team will also be able to communicate and send notifications to the field team. System notifications like ‘New Version availability’ can also be notified through this messaging platform.

Monitoring Tools help in improving the operational efficiency of field operations and improve the SLA, field executive performance reports, field executive route map etc.

In sales and customer support the mapping would help the sales or the support team if the customer location can be mapped to the nearest outlet or a service center. This is done using a centralized database of Geo Locations and the distance calculation of customer location from these locations.